Privacy Policy
Effective January 1, 2026
Artisan Epoxy Flooring of Pleasanton, pleasantonepoxyflooringandconcretepolishing.com, hello@pleasantonepoxyflooringandconcretepolishing.com
What this policy covers
This policy explains what information Artisan Epoxy Flooring of Pleasanton collects when you use this website, call us or ask for a quote, how we use it, how long we keep it and what you can ask us to do with it.
We're a flooring contractor in Pleasanton, CA, so most of what we collect is what we need to answer your question, come out to look at your floor and give you a quote. It applies to every page on this site, starting with our home page, and you can read more about the business on our about page.
Information you give us
When you fill out our contact form, call us or email us, we collect what you choose to share. That's usually your name, phone number, email address, the address of the property and details about the job, such as the room, the size of the floor and the finish you're thinking about.
Our contact form runs on a third-party form service, so what you type into it is sent to and stored by that service on our behalf before it reaches us. Please don't put payment card numbers or other sensitive details in the form, because we don't need them to give you a quote.
Information collected automatically
Like most websites, this one can record basic technical information when you visit, such as your browser type, device type, the pages you look at, how long you stay, the site that sent you here and a general location based on your IP address.
We use this through analytics tools to see which pages people find useful and where the site needs work. We look at it in summary form and don't use it to identify you personally.
Cookies
Cookies are small files your browser saves so a website can remember things between visits. This site and the tools it uses, including analytics and the contact form, may set cookies to keep the site working, measure traffic and remember basic settings.
You can block or delete cookies in your browser settings at any time. The site will still work, though some features, like the form, may not behave as smoothly.
How we use your information
We use what you send us to reply to you, schedule a visit, prepare your quote, do the work you hire us for and follow up on that job. We may also use it to keep records of the work we've done at your property.
We use the technical and analytics information to keep the site running and improve it. We don't sell your personal information, and we don't share it with anyone for their own marketing.
Who we share it with
We share information only with the service providers that help us run the business and this website, such as our website host, our form service and our analytics provider. They handle it for us and aren't allowed to use it for anything else.
We may also share information if the law requires it, to protect our rights or the safety of others, or if the business is sold or reorganized and the records go with it.
How long we keep it
We keep contact and job details for as long as we need them to answer you, finish the job and stand behind our work, and for as long as tax, accounting or other legal requirements say we have to.
If you reached out but didn't hire us, we keep your message only as long as it's useful for following up, and then delete it. Analytics information is kept in summary form by the analytics provider under its own retention settings.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it, and we'll do that unless we have to keep it for a legal or business record. You can also ask us to stop contacting you at any time.
If you live in California, state privacy law may give you added rights, including the right to know what we collect and why, to have it deleted or corrected and to opt out of its sale or sharing. We don't sell personal information, and we won't treat you differently for using any of these rights.
To make a request, reach us through the contact page or call (925) 209-2459. We may need to confirm who you are before we act on it, so we don't hand someone else's information to the wrong person.
Children's information
This website is meant for adults arranging work on their homes or businesses. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
How we protect your information
We use reasonable steps to protect what you send us, and we limit who on our team can see it to the people who need it for your job. No website or email system is completely secure, so we can't promise that information sent online will never be intercepted.
Changes to this policy
We may update this policy when our tools or the law change. The current version will always be on this page, and using the site after a change means the updated policy applies.
Questions or privacy concerns
If you have a question about this policy or a concern about how we've handled your information, call us at (925) 209-2459 or send us a message through the contact page. We respond within 1 business day and will work with you to sort it out.